Refund policy


Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. For BBQ's, Fireplaces and Stoves the boxes must be UNOPENED.

To complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are issued (if applicable)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified time frame.

Late or Missing Refunds (if applicable)

If you have not yet received a refund, first check your bank account.

Then contact your credit card company, it may take some time for your refund to be officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at

Items on sale (if applicable)

Only regularly priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We will only replace defective or damaged items. If you need an exchange for the same item, please email us at Au Centre du Foyer de l'Outaouais, 1193, boulevard Saint-Joseph, GATINEAU QC J8Z2C3, Canada.


If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the order was shipped to a donor at a later date, we will send a refund to the gift donor and they will be notified of your return.


To return your product, you must mail it to: Au Centre du Foyer de l'Outaouais, 1193, boulevard Saint-Joseph, GATINEAU QC J8Z2C3, Canada

You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.